What I Can Do
Technical Documentation
Create clear and concise documentation for a product, service, or process. This includes user manuals, technical guides, online help systems, and more.
Editing and Proofreading
Review and revise existing technical documentation to ensure accuracy, consistency, and clarity.
Content Strategy
Develop a strategy for creating, managing, and delivering technical documentation to meet business goals and user needs.
Information Architecture
Organize and structure technical content to make it easy to navigate and find information.
Usability Testing
Conduct user testing to evaluate technical documentation's effectiveness and identify improvement areas.
Training Materials
Create training materials, such as presentations, video tutorials, and quizzes, to educate users on how to use a product or service.
Knowledge Management
Develop and maintain a knowledge base or other documentation repository to help users and customers find necessary information.
Style Guides
Develop and maintain style guides to ensure consistency and clarity in technical documentation.
Project Management
Manage the development and delivery of technical documentation projects, including coordinating with subject matter experts, writers, editors, and other stakeholders.
Frequently Asked Questions
What industries do you specialize in?
I specialize in the SaaS industry but am interested in expanding! Other industries I'm interested in include: Engineering, Manufacturing, Education, and Healthcare.
How do you deal with writing about things you’re not an expert in?
Research is my best friend. Whether that's reading articles and watching videos on the subject or collecting data via surveys and interviewing SMEs (subject matter experts), I love to research and learn new things.
Also, I believe not being an expert on a subject makes for an excellent tech writer. It's much easier to put yourself in the shoes of a user and catch blindspots in your content.
What's your philosophy about what makes great content?
Great technical content decreases your Support team's stress levels, decreases the number of Slack messages sent, and makes your users happy.
At the end of the day, great content answers the users' questions and enables them to accomplish their tasks.