Testimonials
Hear from those who have previously worked with Em!
"Emily is a superstar technical writer. You'll find no better... one of the best that I've had the pleasure working with - Content Writer, Customer Community Manager, Customer Support Advocate, Project Manager and much more!"
"Emily is a star. She takes on feedback with such a genuine desire to grow she just keeps getting brighter. Emily has strong written communication skills and an eye for detail. I can trust that anything I delegate to Emily will be handled with care and executed with a high level of quality. She is timely, responsible, down-to-earth, and a great team member. "
"Emily updated ProQuest's Customer Service team's internal documentation and created a new SharePoint site to store the newly organized information. The new site greatly benefits ProQuest’s Customer Service team in finding and using the latest processes. At the same time, Emily was on the iQuest team - originally to create documentation, but she quickly became a key contributor in training, testing, and answering questions from the CS team. Emily is a skilled communicator, and her documentation is clear, concise, and (most importantly) helpful. Her patient attitude and quest for accuracy were a great benefit to Customer Service and ProQuest."
"Emily is amazing at what she does – she pays great attention to detail when creating documentation and keeps the end user in mind making it easy to understand. Emily is also a great project manager, always keeping everyone on track and updated with the project's status."
Emily is one of the most organized and driven employees I have ever worked with. She works hard to ensure information is clear when assisting both colleagues and customers. Emily is focused on creating a workspace where all colleagues have all the information they need to operate smoothly in order to benefit the customer. She is always prepared for any situation and works hard to ensure she completely understands a system or process which makes her an excellent source of help for many employees who may need help in any area.